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Being a vendor sucks. So many of the companies I work with don't have contacts for their ISP or their DLP/CASB/EDR providers, because that contact is with the IT team. So they just call us being like "Your product is slow" and I need to dig through data and come back with "Uh, yeah, you're sending all your traffic to a vendor in Iowa with an rtt of 100 seconds?"
silverwizard
silverwizard  
And this is after two escalations on both sides, and the customer being hilariously angry at us because "it's slow" and we're not helping.
silverwizard
silverwizard  
this is also extra shitty because it 100% stems from people not being able to take their frustrations out on their IT team so they take them out on my support team, and fuck that
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