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Being a vendor sucks. So many of the companies I work with don't have contacts for their ISP or their DLP/CASB/EDR providers, because that contact is with the IT team. So they just call us being like "Your product is slow" and I need to dig through data and come back with "Uh, yeah, you're sending all your traffic to a vendor in Iowa with an rtt of 100 seconds?"
in reply to silverwizard

silverwizard
silverwizard
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And this is after two escalations on both sides, and the customer being hilariously angry at us because "it's slow" and we're not helping.
in reply to silverwizard

silverwizard
silverwizard
•
this is also extra shitty because it 100% stems from people not being able to take their frustrations out on their IT team so they take them out on my support team, and fuck that
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