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I've been working on a escalated support nightmare since Monday.

Today, in desperation, I cold messaged the team that manages the product that seems to be interacting badly with ours.

How would you feel if I did that to you?
Dave
Dave  
Depends heavily on context, but "Why the fuck did nobody tell us about this sooner?" comes in pretty high on the probability distribution.
silverwizard
silverwizard  
Oh, sorry, external team - entirely different company.

Though he responded to me, and said "Fixed the bug this morning", so they did know
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