#awswishlist: give me an option to report bugs to support that doesn’t cost me anything—make it a game even. If the issue is with the service my support fee gets refunded 2x!
I shouldn’t have to tweet like this, to report issues like this:
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#awswishlist: give me an option to report bugs to support that doesn’t cost me anything—make it a game even. If the issue is with the service my support fee gets refunded 2x!
I shouldn’t have to tweet like this, to report issues like this:
kdgregory
in reply to Corey Quinn • • •Going through this right now: Kinesis has a race condition between creating a stream and the first write, where the write claims the stream doesn't exist.
We have business-level support. I opened the ticket with a program that demonstrated the issue in a very clear way.
24 hours later I was asked to provide additional details, including a "detailed system architecture."
If that's what AWS calls "customer obsessed" it's time to look more closely at GCP.
silverwizard
in reply to Corey Quinn • •@Corey Quinn AWS's Ubuntu NIC driver had an issue where it would negotiate a packet size smaller than the HTTP header, so we would try to do a docker pull and it would just transfer data back and forth all night.
We had to pay for support to open the ticket
We had to upload logs to s3 ("we don't click external links")
We had to do all the log gathering
We had to pay for transfer to get those logs
We ended up making about 36GB of *logs* before they finally realized that our initial suggestion was correct, and then fixed their bug
I shudder to think the transit costs
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Hypolite Petovan likes this.
AN/CRM-114
in reply to silverwizard • • •silverwizard
in reply to AN/CRM-114 • •AN/CRM-114
in reply to silverwizard • • •